FAQ

WHAT ARE YOUR OPENING HOURS?

Monday – Saturday: 10am – 6pm

Sunday: Closed

Bank Holidays: 10am – 6pm

WHAT TO DO IF I AM HAVING TROUBLE PLACING AN ORDER?

For technical assistance please email us on info@dukels.com.

ARE THE PRICES ON YOUR WEBSITE THE SAME AS IN STORE?

The prices and offers will therefore be the same online and in store, subject to stock availability.

CAN I CHANGE MY ORDER?

Once an order is placed, unfortunately it cannot be amended online. We can cancel your order so that you can correct it, please email  info@dukels.com.

WHAT IF I CAN’T FIND THE ITEM I AM LOOKING FOR ON YOUR WEBSITE?

It may be that the item is out of stock, or that it is one of the brands that we currently carry exclusively in our stores. If the item you are looking for isn’t online, please call or email us.

CAN I STRAIGHTEN MY HAIR EXTENSIONS?

Just like your own hair, Human hair extensions can be straightened, blow-dried, styled and curled. In order to preserve and extend the lifespan of your hair extensions, however, we suggest to always use a heat protecting spray prior to styling your set.

CAN I COLOUR MY HAIR EXTENSIONS?

Human hair extensions can be dyed. However, do a strand test first. Even though you can dye your hair extensions, you should first test to see how they will handle the colouring process. Mix the dye as directed, then apply to one small strand or section of the hair. Take note of the end result before continuing to dye the rest of your hair.

WHAT IS VIRGIN HAIR?

Virgin hair is human hair which has not gone through any kind of chemical processing, so when you purchase this hair, it has not been permed, coloured treated, dyed, bleached, blow-dried or gone through any other chemical processing.

WHAT IS REMY HAIR?

Remy hair is gathered from the head of donors/producers in such a way as to keep the hair’s cuticles properly aligned in relation to its neighbouring hairs. This means the hair remains softer and silkier, and is useful in producing higher-quality wigs, extensions and hairpieces.

Remy hair is not necessarily virgin hair, since it may be coloured or permed. Its defining features are an intact cuticle and the manner in which it was harvested.

HOW MANY BUNDLES WILL I NEED?

The best answer is “Depends on how full you want it.” Our average customer uses 3-4 bundles.