Delivery & Returns

WHERE DO YOU DELIVER TO?

Postage is charged at £4.38. We send with Royal Mail to every UK postcode (additional charged may apply to Scottish Highlands, Scottish Islands, Channel Islands, the Isle of Man or the Republic of Ireland). Should you have any other questions, please feel free to email info@dukels.com

HOW CAN I SEE WHEN MY ORDER HAS BEEN DISPATCHED?

Once your order has been placed it will be processing on our internal system, when it is dispatched by Royal Mail you will receive an email update which will state “Your Order Is Complete”.

WHAT ARE YOUR DELIVERY TIMES?

We use Royal Mail 1st Class Service (Free Delivery Option) and expect you to receive your order 1-2 working days from the date of order. We dispatch all orders received before 4pm Monday- Thursday Same Day.  Please allow a little longer when we are running offers and seasonal trade.

DO YOU OFFER NEXT DAY DELIVERY?

Yes, as long as all items are in stock and tomorrow is a working day. We must also receive your order by (What time) (Monday to Thursday). Our next working day delivery service is available to all parts of mainland England, Wales, Ireland and Scotland. Please note that we dispatch parcels on a ‘next day’ service however next day delivery cannot be guaranteed as goods are delivered by a courier Royal Mail on our behalf.

CAN I TRACK MY ORDER?

Please go to Account Details and select My Account History, there you can view and print all your invoices.

WHAT IF I HAVE FORGOTTEN MY PASSWORD?

Click the ‘forgotten your password?’ link found above the ‘login’ button. Enter your email address and you’ll be sent an email containing a link which will take you to the reset password page.

HOW DO I UPDATE MY EMAIL?

Please login using your existing login details, visit the Account Details area and click on ‘update my login’. Here you can enter your new email address, which you can use for future logins to our website.